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Terms & Conditions 

Please read our Terms and Conditions carefully as they are legally binding.

1. THE BOOKING

These Terms and Conditions and the Booking Form, to be signed for each booking (the Booking Form), contain all the provisions of your booking with Zähringer Grundbesitz GmbH & Co.KG.
They apply equally to you, the Group Leader, as to all guests staying in Chalet Griffin/Chalet Tschoder and visitors you invite to Chalet Griffin/Chalet Tschoder, including staff, friends, and service providers (Occupants).

Your booking concerns a lodging in a furnished property with services to be delivered by Zähringer Grundbesitz GmbH & Co.KG and such other third party supplier(s) as may be requested.

All bookings are governed by a standard check-in time to Chalet Griffin/Chalet Tschoder on the day of arrival at 4pm and a check-out at 10am on the day of departure. Early arrivals and late departures will be accommodated where possible only if there is no back-to-back booking in the property on that day and must be agreed in writing prior to arrival.
Unless otherwise agreed, if you do not comply with the check-out time, we reserve the right to withhold your security deposit and charge an amount to it equal to one day of extra rental pro-rata.

2. DEPOSITS AND CONFIRMATION

Any booking will be valid and confirmed only upon receipt of:

  • a properly completed and signed Booking Form or a Booking Form of an authorised agent of Zähringer Grundbesitz GmbH & Co.KG;

  • the signatory must be over 18 years of age and a resident at the chalet during the rental and

  • if the Booking is made more than 12 weeks prior to arrival, the deposit payment of 25% or

  • if the Booking is made less than 12 weeks prior to arrival, payment of 100% of the booking price.

    Your receipt of the provisional Booking Form constitutes our provisional offer to book the chalet. If we do not receive the duly completed and signed booking form within 24 hours, and relevant payment within three working days of receipt of the booking contract, our provisional offer will expire and it may cancel your provisional booking. In this instance, we may offer the chalet to a new party.

    Zähringer Grundbesitz GmbH & Co.KG reserve the right to cancel a booking until such time that the above conditions are met.

  • Receipt by Zähringer Grundbesitz GmbH & Co.KG
    of the deposit payment confirms the booking and you hereby agree to these Booking documents which are legally binding.

    When the signed Booking Form and payment has been received, we will send a revised Booking Form showing receipt of the booking payment and the contract then exists between you and Zähringer Grundbesitz GmbH & Co.KG, and this contract in all circumstances is governed by these booking conditions.

    In respect of all bookings, a security deposit is required by Zähringer Grundbesitz GmbH & Co.KG against any breakage, damage, or deterioration to the Property or any adjacent property (please see SECURITY AND SERVICES DEPOSIT paragraph 5 below ) caused during the rental period.

3. BALANCE PAYMENT

Full payment of the balance as shown on your Booking Form is due 12 weeks prior to your arrival. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below. Should the balance be received after the date outlined on the booking form, the amount due shall be subject to an interest of 7% p.a.

4. PAYMENT METHODS

When due, deposit and balance payments must be made by bank transfer. For all bookings, the booking price is fixed in Euros.

5. SECURITY AND SERVICE DEPOSIT

For all bookings, you will be asked to pay a security deposit to cover any damage caused to the Property. You will be liable for any breakages, damage, or deterioration to the Property during your stay caused by you or any member of the party, your employees, or visitors to the property. These costs will be deducted from the security deposit. If the damages are greater than that of the deposit, you will be responsible for these costs. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents.

The security deposit amount is €7.500,00/booking.

Zähringer Grundbesitz GmbH & Co.KG reserves the right to use the Security deposit to pay for any unpaid invoices on behalf of the guests upon departure from the property.

The Security Deposit is due two weeks prior to arrival and will be refundable at the latest one month after your departure, less any costs incurred during your stay or cost of damages.

You agree to accept full responsibility for the damages caused and the costs incurred unless otherwise agreed in writing. Repayment may be delayed if the costs of any repair have to be determined.

The security and services deposit are paid by bank transfer, Zähringer Grundbesitz GmbH & Co.KG will not be held responsible for any fluctuation in exchange rate, and the amount returned will be returned in Euro.

6. CHANGES AND CANCELLATION BY THE OCCUPANT

If you wish to make any changes to your confirmed booking, you must notify Zähringer Grundbesitz GmbH & Co.KG in writing as soon as possible. Zähringer Grundbesitz GmbH & Co.KG shall make every attempt to meet your request, but cannot guarantee compliance with such requests. Modifications to the booking form are only valid if they are made in writing, and if they are signed by you and us, or when we have inputted amendments into the booking form.

You hereby agree to indemnify Zähringer Grundbesitz GmbH & Co.KG for any reasonable expenses incurred in making an amendment.

Should you wish to cancel your booking for whatever reason, this should also be made in writing and charges will be levied as follows:

- if cancelled more than 12 weeks before the arrival date, the deposit payment will be forfeited; and

- if cancelled less than 12 weeks before the arrival date, the full booking price will be forfeited an 100% of the booking shall be due and payable to Zähringer Grundbesitz GmbH & Co.KG unless we are able to resell Chalet Griffin/Chalet Tschoder in which case the difference will be refunded.

We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.

7. CHANGES AND CANCELLATION BY ZÄHRINGER GRUNDBESITZ GMBH & Co.KG

In the unlikely event that any alteration is made by Zähringer Grundbesitz GmbH & Co.KG which is deemed to be significant (for example, a change of booking date), you have the right to cancel the holiday and receive a full refund of monies already paid.

Zähringer Grundbesitz GmbH & Co.KG shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control.

Zähringer Grundbesitz GmbH & Co.KG will be entitled to cancel your booking, with no refund or compensation if:

- You do not comply with the payment schedule (for example, payment of the balance amount, security deposit, or services deposit if applicable)

- You, the occupants, or your visitors break the rules of our Terms and Conditions
- The group size exceeds the agreed number of guests on the Booking Form

- You have given misleading or false information, for example identity of occupants, nature of the party, failure to mention critical facts.

8. AMENDEMENT OF BOOKING DOCUMENTS

Any and all modifications or amendements of the Booking Documents, also amendements with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties.

Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Zähringer Grundbesitz GmbH & Co.KG before the booking period.

9. PRICING

All prices published in Zähringer Grundbesitz GmbH & Co.KG marketing material and on our website are for guidance only. In exceptional circumstances, changes and errors occasionally occur. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to the booking being confirmed.

10. PROPERTY AND SERVICE DESCRIPTION

Zähringer Grundbesitz GmbH & Co.KG endeavours to ensure all information on the website regarding the property description, services offered, and prices displayed are accurate. In some circumstances, changes and errors occur and Zähringer Grundbesitz GmbH & Co.KG reserves the right at any time to correct prices or inaccuracies in these circumstances.

Chalet Griffin/Chalet Tschoder is not a hotel and, as such, is not generally classified by the tourist authorities or international rating agencies. Chalet Griffin/Chalet Tschoder may not contain the same facilities or standards if judged by objective criteria.

11. SPECIAL REQUESTS

If you have any special request for auxiliary services, you must inform Zähringer Grundbesitz GmbH & Co.KG at the time of booking and clearly note it on your Booking Form. Zähringer Grundbesitz GmbH & Co.KG shall use all reasonable endeavour to arrange such requests. Zähringer Grundbesitz GmbH & Co.KG cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.

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12. USE OF PROPERTY

You shall use Chalet Griffin/Chalet Tschoder only for the purpose for which it has been rented to you (personal lodging). It is forbidden to use the Chalet for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Zähringer Grundbesitz GmbH & Co.KG or to take and/or use photographs of the Property for any commercial purpose. You shall not sublet the Property in any circumstance whatsoever.

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13. RULES AND SAFETY PRECAUTIONS

Safety: Chalet Griffin/Chalet Tschoder is a private home and not a hotel. There are no legal notices for precaution as you may find in hotels. Zähringer Grundbesitz GmbH & Co.KG will not be liable for any accidents/injuries to you, the occupants, or your guests while staying at Chalet Griffin/Chalet Tschoder.

Children: Please note that Chalet Griffin/Chalet Tschoder may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility. In addition, our staff will not be held responsible for any children left unattended within Chalet Griffin/Chalet Tschoder.

The Property contains a list pertaining to Rules and Security Precautions concerning the use of Chalet Griffin/Chalet Tschoder and its facilities. Please read these Rules and Safety Precautions carefully since they are an integral part of this agreement. You and your guests shall strictly adhere to these Rules and Safety Precautions.

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14. WELLNESS AREA, GYM AND PROFESSIONAL KITCHEN

General: At all times, you and your guests are to consider your own safety and the safety of others when using the wellness area, gym and hot tub. Use of the wellness area and gym is at your and your guests’ own risk. You and your guests are to comply with the Rules and Security Precautions pertaining to the wellness area and gym as communicated to you by the staff of Zähringer Grundbesitz GmbH & Co.KG and made available in the Property. Facilities are to be used for the designed purpose and in compliance with the instructions given by the staff of Zähringer Grundbesitz GmbH & Co.KG. Without prejudice to the generality of the above, the following are strictly prohibited in the wellness area and gym:

- drinking of any alcohol or using the facilities when under the influence of alcohol or drugs

- leaving children unsupervised in the wellness area and gym.

 

Excessive use of sauna or steam room can cause skin irritations which Zähringer Grundbesitz GmbH & Co.KG cannot be responsible for.

If you fail to comply with Rules and Security Precautions set out in these Booking Documents, communicated to you by the staff of Zähringer Grundbesitz GmbH & Co.KG and/or made available in the Property, the staff of Zähringer Grundbesitz GmbH & Co.KG shall be entitled to prohibit the use of the wellness area and gym for the duration of your stay.

The professional kitchens can only be used by chalet staff.

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15. SECURITY

The occupants must occupy the Property conscientiously and avoid any carelessness or negligence. In particular, he must not leave the Property unlocked without supervision to avoid any intrusion. In general, occupants must use the house and the furnishing therein as they should normally be used.

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16. ANIMALS

No animals are allowed in Chalet Griffin/Chalet Tschoder without prior written consent of Zähringer Grundbesitz GmbH & Co.KG. An increased damage deposit of and a one-off cleaning charge will be required as part of this consent. If during the stay, damage is caused by the animal, we reserve the right to ban the animal from the Property. If you are found to have an animal in the Property without prior consent in writing from Zähringer Grundbesitz GmbH & Co.KG, the staff of Zähringer Grundbesitz GmbH & Co.KG will have the right to evict all occupants from the Property without refund.

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17. SMOKING

Smoking is strictly prohibited in Chalet Griffin/Chalet Tschoder. Zähringer Grundbesitz GmbH & Co.KG reserve the right to remove any group breaking this condition from the Property without refund. In the event that smoking has occurred within the Property, an additional cleaning charge of €500 will be payable to Zähringer Grundbesitz GmbH & Co.KG immediately.

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18. PROPERTY CAPACITY AND VISITORS

Chalet Griffin has a maximum capacity of 12 guests and Chalet Tschoder has a maximum capacity of 14 guests. The Property can’t exceed the maximum capacity unless agreed in writing prior to arrival.

Only persons confirmed on the Booking Form may occupy and use the facilities of the Property unless agreed in writing prior to arrival. There are to be no parties or any additional people invited to eat or stay overnight without the prior written consent of Zähringer Grundbesitz GmbH & Co.KG. In the event that permission is given, Zähringer Grundbesitz GmbH & Co.KG reserves the right to charge extra for the services provided.


Should the number of guests exceed the maximum capacity of the Chalet, Zähringer Grundbesitz GmbH & Co.KG reserves the right to refuse you entry to the Property or terminate your occupancy of the Chalet with no monies refunded.

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19. REMOVAL OF ASHES FROM THE FIRE

Due to the inherent fire hazards, it is strictly forbidden for any guests of Chalet Griffin/Chalet Tschoder to remove ashes from the fire place. This task will be undertaken by staff of Zähringer Grundbesitz GmbH & Co.KG or contracted housekeeping staff only.

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20. SKIING

It is the responsibility of you and your group to judge the suitability of the terrain you ski. If you, or any member of you party, ski on terrain on the recommendation of or accompanied by a representative of Zähringer Grundbesitz GmbH & Co.KG we will not be liable for any injuries, howsoever caused.

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21. RESORT VEHICLES

Any transport offered in Zähringer Grundbesitz GmbH & Co.KG vehicles during your stay is accepted at your own risk. We will not transport children under the age of 12 unless accompanied by an adult or guardian from the party.

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22. BEHAVIOUR

If in the opinion of the management of Zähringer Grundbesitz GmbH & Co.KG we think that you or a member of your group behaves in a manner which is illegal, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the Chalet, or acts in breach of any provision of the Booking terms and conditions, your rental may be terminated immediately and you shall be asked to leave. In this event, you shall not receive any refund and you shall be fully liable for any expenses incurred as a result of your behaviour or the behaviour of the persons in your group.

No outdoor footwear is to be worn inside Chalet Griffin/Chalet Tschoder. Any damage caused to the floors as a result of wearing outdoor footwear or shoes with heels will be charged to you.

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23. THIRD PARTY SERVICES

Zähringer Grundbesitz GmbH & Co.KG may arrange services from third party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting and any other third party services.
Any booking Zähringer Grundbesitz GmbH & Co.KG arranges for you with a third party will be subject to that party’s terms and conditions of business.

You will be liable to pay the costs of any third party service. All costs must be settled prior to the end of your booking. Zähringer Grundbesitz GmbH & Co.KG will not be responsible for any outstanding costs due to the supplier and reserves the right to deduct any owed costs from the security deposit plus the cost of any taxes and credit card fees due.

We do endeavour to ensure that all of our partners provide their services to the highest possible standards.

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24. COMPLAINTS AND PROBLEMS

Zähringer Grundbesitz GmbH & Co.KG shall make every effort to ensure that you have a trouble-free stay at Chalet Griffin/Chalet Tschoder. Our staff shall do its best to sort out problems as soon as reasonably possible once they have been informed of such. If you have reason to be dissatisfied with the Chalet or the service of a supplier, please contact Zähringer Grundbesitz GmbH & Co.KG and the relevant services supplier during your stay.

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25. INSURANCE

Zähringer Grundbesitz GmbH & Co.KG is responsible for any injury or death, damage or loss of property, if proven to be as a result of our direct negligence but not for any other accident, injury, or death, loss or damage that might occur.

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26. LIABILITY

Your contract for the rental of the Property and for the delivery of services is with Zähringer Grundbesitz GmbH & Co.KG.
Zähringer Grundbesitz GmbH & Co.KG, to the extent that it is providing services to you with its own staff, and any independent service providers will not be liable towards you, the Occupants or your guests for:

- events that are not directly caused by their negligence;

- losses incurred due to your negligence or that of one of the Occupants or your guests (e.g. not keeping valuables in the safe, not switching on the alarm, failure to comply with security measures recommended etc.)

or
- accidents or injuries caused by you or one of your guest’s negligence or lack of caution.

You will indemnify Zähringer Grundbesitz GmbH & Co.KG for all losses and/or damage arising from any act or default on your part or the part of any member of your party.

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You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions. It is the responsibility of you and your group to judge the suitability of the terrain you ski. If you or any member of you party ski on terrain on the recommendation of or accompanied by a representative of Zähringer Grundbesitz GmbH & Co. KG, we will not be liable for any injuries, howsoever caused.

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27. PASSPORT AND VISA REQUIREMENTS

It is your responsibility to comply with the local laws relating to visas and authorisations for Austria.

Please contact your local office for foreign travel and passports to enquire about passport, visa, and health requirements for Austria.You will ensure that you have in your possession all necessary and valid travel documents.

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28. DATA PROTECTION

Please note that the personal information of all Occupants (name, address, age, telephone number, email) shall be conserved in a confidential manner by Zähringer Grundbesitz GmbH & Co.KG for further reservations and to keep the Occupants informed of special offers (if requested).

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29. CONFIDENTIALITY

The terms of the Booking Form are confidential and shall not be disclosed to third parties. We will respect the confidentiality of occupants and visitors to the Chalet. For any special circumstances involving sensitive identities, you should make this explicit at the time of booking.

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30. BREACH OF AGREEMENT

If, after the conclusion of this agreement, you do not make the required payments or you violate any other provision of the Booking Documents, Zähringer Grundbesitz GmbH & Co.KG reserve their right to immediately terminate this agreement and refuse you access to Chalet Griffin/Chalet Tschoder. In this event, no refund or compensation shall be due to you from Zähringer Grundbesitz GmbH & Co.KG. The latter reserve their rights for any damages or loss of profit caused to them directly or indirectly from your breach of this agreement.

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31. ENTIRE AGREEMENT

The Booking Documents, the list of rules and safety precautions of the Property, and all applicable laws, constitute the entire understanding and agreement between you and Zähringer Grundbesitz GmbH & Co.KG for the short-term rental of Chalet Griffin/Chalet Tschoder and any independent service providers for the services.


Zähringer Grundbesitz GmbH & Co.KG reserves the right to alter these terms and conditions from time to time and will notify you of any changes as soon as reasonably possible. The amended terms and conditions will apply to any Booking that commences after the date of such notification.

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32. APPLICABLE LAW AND DISPUTE RESOLUTION

These terms and conditions are to be construed, and any dispute between the parties determined, under the laws of Germany.

If no settlement can be reached by mediation, the dispute shall be finally settled by the courts of Austria.

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